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Forum: Bug reports

If you have found a bug, please report it here.

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  1. Threads that have been added to the bug list will be moved into this section in order to facilitate our workflow and your overview.

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    • Threads: 15
    • Posts: 96
  2. Forum Actions:

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    • Threads: 189
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  3. Archive of reports that are no bugs

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    • Threads: 7
    • Posts: 27
  1. Sticky Thread Sticky: [Website] Login Error

    Since we reset the locked zone thread, we will also reset the Login Error thread as those reports were sometimes overlapping. We are actively...

    Started by BB_Saqui, 07.10.15 13:37
    16 Pages
    1 2 3 ... 16
    • Replies: 150
    • Views: 1,364,003
    30.08.20 13:13 Go to last post
  2. Sticky Thread Sticky: [Locked Zones] Please report here (new thread since 26/10/2015)

    We are actively investigating what is causing Locked zones and how can we prevent them from happening, but in order for us to do that we will need...

    Started by BB_Saqui, 26.10.15 19:45
    32 Pages
    1 2 3 ... 32
    • Replies: 310
    • Views: 1,385,729
    03.06.19 17:31 Go to last post
  3. Sticky Thread Sticky: How-to report a bug

    Dear Community, in this section we kindly ask you to use a template for your bug-report. Its usage will be of great help for our staff. It will...

    Started by BB_Saqui, 08.02.12 20:21
    • Replies: 0
    • Views: 110,323
    08.02.12 20:21 Go to last post
  1. [Items] Wondrous Event bundle and romantic one

    i went and upgraded them to l8 romantic asked for 1000 flowers winter asked for 1000 presents halloween one 2300 pumpkins even that i didn't...

    Started by JohnRo79, Yesterday 19:55
    • Replies: 1
    • Views: 57
    Today 06:16 Go to last post
  2. [Items] romantic explorer

    i've tried short, medium and artifact searches. only 1x was given, nothing 12x

    Started by JohnRo79, Yesterday 19:33
    • Replies: 2
    • Views: 39
    Yesterday 19:49 Go to last post
  3. [Items] loner general

    it doesn't have a picture in star also no description when hovering over it's picture location

    Started by JohnRo79, Yesterday 19:05
    • Replies: 1
    • Views: 42
    Yesterday 19:47 Go to last post
  4. [SHOP] Under Test envionment

    wondrous romantic residence and loner general show as locked bought just the military bundle, proof of love and spa from Valentine's merchant

    Started by JohnRo79, Yesterday 18:53
    • Replies: 0
    • Views: 35
    Yesterday 18:53 Go to last post
  5. [Event] military bundle

    this bundle has just the ghost general in description bought it and didn't get all the other generals with it (under valentine's event)

    Started by JohnRo79, Yesterday 18:48
    • Replies: 0
    • Views: 39
    Yesterday 18:48 Go to last post
  6. [GAME] Error with the new client - Something went wrong

    I installed the client (on windows 7); then after login, with firefox/chrome i click on play Here i get the following error I can't see...

    Started by asd1098gaming, 01.12.20 10:47
    3 Pages
    1 2 3
    • Replies: 27
    • Views: 1,607
    20.12.20 21:13 Go to last post
  7. [GAME] Play now leads to download while client is installed

    win7 32bit Tried 3 versions of the client, neither worked.

    Started by Pier, 18.12.20 11:31
    • Replies: 2
    • Views: 124
    19.12.20 22:56 Go to last post
  8. [GAME] Travelling to Zone Freezes

    Greetings! I previously posted that I had problems getting the new client (RC1) to work properly. I am now good, thanks for everyone's help! ...

    Started by Droidhak, 16.12.20 04:59
    • Replies: 0
    • Views: 132
    16.12.20 04:59 Go to last post
  9. [Building] "Gift Christmas Tree" Can not collected the weekely gift....

    Have tried to click severalk times on the gift from the "Gift Chistmas Tree" but it can't be collected and is still displayed in the "tree" building...

    Started by Chausinho, 12.12.20 11:38
    • Replies: 1
    • Views: 137
    14.12.20 16:39 Go to last post
  10. [WEBSITE] New Download program

    Downloaded - but unable to find out how to start it !

    Started by fylla, 25.11.20 16:31
    12 Pages
    1 2 3 ... 12
    • Replies: 110
    • Views: 7,597
    14.12.20 13:14 Go to last post
  11. [Event] Concert hall buff wrongly classified in the star

    Started by Trixigirl, 12.12.20 23:32
    • Replies: 3
    • Views: 131
    14.12.20 01:44 Go to last post
  12. [GAME] Server Zone Crash

    For some reason the games won't start and gives a 'Server Zone Crash' and reloads again only to give the same error. :( for bigger: click image...

    Started by AmySafeunderdark, 12.12.20 23:12
    game won't load, zone crash, zone error
    • Replies: 2
    • Views: 95
    13.12.20 20:56 Go to last post
  13. [No Bug] RC 1 -- no zoom for page feature request

    zoom for map (internal controls in game) works. however, the standard zoom for chrome (etc) is ctrl + or - and that zooms entire page (including chat...

    Started by Fluffy_Neophyte, 02.12.20 19:36
    • Replies: 3
    • Views: 263
    12.12.20 12:49 Go to last post
  14. [GAME] Session timed out

    GrunschnabelII, 80, 10.12.2020 13:35 If i change some times between different users-islands, I got the error: "Session timed out. please reload...

    Started by GrunschnabelII, 10.12.20 15:53
    • Replies: 1
    • Views: 171
    10.12.20 17:14 Go to last post
  15. [GAME] new client no longer working

    didnt have a issue with it using last week without issue but now when i clicked play now it wanted me to download again when i did i got this ...

    Started by ginny, 08.12.20 19:25
    • Replies: 4
    • Views: 290
    08.12.20 20:50 Go to last post
  16. [WEBSITE] Installing Client as Administrator

    I see in BB's instructions that we should not install this as Administrator. Which makes absolutely no sense since as far as I know Windows set me up...

    Started by Perwyn, 02.12.20 21:31
    2 Pages
    1 2
    • Replies: 15
    • Views: 842
    08.12.20 19:31 Go to last post
  17. [GAME] Your client could not be updated!

    So after todays update the client opened but it didn't start :confused: https://prnt.sc/vqoxpp so a solution plz

    Started by Toaster99, 26.11.20 20:07
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 1,801
    07.12.20 19:41 Go to last post
  18. [WEBSITE] Download game issues

    Lost in the other thread: Steps (for MS Windows, anyway) to follow: download and install the game from website -...

    Started by PeterTheSettler, 26.11.20 04:22
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 1,508
    07.12.20 19:19 Go to last post
  19. [WEBSITE] We cannot choose the directory where the client should be installed

    Why the client, without asking the player, is installed in "C:\Users\%UserName%\AppData..." ??? Please fix this and let the players choose the...

    Started by Adalon, 01.12.20 11:11
    • Replies: 1
    • Views: 265
    04.12.20 12:05 Go to last post
  20. [GAME] Test client RC1 doesn't work on Linux

    I tried to install and run the test client using CrossOver 20.0.0 on Linux. The installer works when I use Windows 10 (32 or 64 bit) but it...

    Started by tgoonzo, 26.11.20 23:43
    • Replies: 4
    • Views: 412
    01.12.20 21:12 Go to last post

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