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Thread: [Website] Login Error

  1. #1
    Community Team [UK/INT] BB_Saqui's Avatar
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    Sep 2016
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    124
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    [Website] Login Error

    Since we reset the locked zone thread, we will also reset the Login Error thread as those reports were sometimes overlapping. We are actively investigating what is causing Log in problems and how can we prevent them from happening, but in order for us to do that we will need your help!

    IMPORTANT NOTE: This Topic is only for players who are having problem to login to the website ONLY! If you are getting a message saying that your Zone is locked, then please report it in here.

    Please before reporting a Login problem make sure to try the following steps:

    1. Delete your Cache
    2. Try using a different browser.
    3. Try using a different connection.

    If you're still getting Login error, then please use the following report template:

    Bug Template
    Nick
    Your timezone (and country):
    Date when it happened:
    Hour when it occurred:
    Your player level:
    Which browser do you use (i.e. Firefox, Internet Explorer...)?
    What version is your browser?
    What Flashplayer version do you use?
    Which Extensions/Addons do you use?
    Did you try to delete the cache and cookies?
    Thank you all for your feedback and time!

  2. #2

    Join Date
    Jul 2014
    Posts
    17
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    Grunschnabel, Germany 12.10.20:04 CEST lvl45 MS Edge Flash 19,0 no addons empty caches.

    I tried to log into the Website with my uplay Account, but I got the following message: An Error occurred, please refresh your page and try later. This morning 9h am I was able to log in.
    With this account (via Facebook) i am able to log into the website

  3. #3

    Join Date
    Nov 2012
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    38
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    login bug - not a new one



    Hello,

    when I want to play at the testserver I type my nick and my Password on top of the side and press "Login".
    The man with the hammer starts to work and that is all what is happening - hours for hours ...

    I have to press F5 (refresh) to be logged in with the "welcome side". Why?

    It is not a new bug and it only happens on the testserver ...

  4. #4
    Fleegal's Avatar
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    Jul 2015
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    23
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    this morning started another time period where after I log in, I press play and I get the error in the zone message. I am in the US, at the present time, using win10, caches clear and it occurs with whichever browser I use. Opera, Edge, Firefox, and chrome all have the error occur.

  5. #5

    Join Date
    Jun 2012
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    Please help
    Attached Thumbnails Attached Thumbnails Click image for larger version

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  6. #6

    Join Date
    Jun 2012
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    Dalej jest to samo .nie da sie zalogowa wypisuje że jest blad w tej zonie

  7. #7

    Join Date
    Jun 2012
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    Bug Template
    Nick Dydol 1972
    Your timezone (and country): Poland
    Date when it happened: 16.03.2016
    Hour when it occurred: 12:00
    Your player level: 75
    Which browser do you use (i.e. Firefox, Internet Explorer...)? Chrome
    What version is your browser? 49.0.2623.87 m
    What Flashplayer version do you use?
    Which Extensions/Addons do you use?
    Did you try to delete the cache and cookies? Yes
    Attached Thumbnails Attached Thumbnails Click image for larger version

Name:	settlers.jpg
Views:	874
Size:	27.1 KB
ID:	1414  

  8. #8

    Join Date
    Jun 2012
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    dupa dupa dupa

  9. #9

    Join Date
    Dec 2015
    Posts
    1
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    log in error

    An error was detected on your zone. Please try again. This is the message I have got all week. Can not log in.

  10. #10
    BB_Alparza's Avatar
    Join Date
    Mar 2016
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    54
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    This issue have been merged with the main login thread.

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