★ Error [23911]

[diemarie1]

I cannot visit the island of guild member Lameas2 and get an error message

[Amorph]

It means your friend got banned or deactived their account

[BB_Ondgrund]

Currently several players are stuck in a locked zone after the last update. This is already under investigation.

[Angieahd1]

Can not go online since this afternoon.

https://prnt.sc/x8db7s

[leopoldine007]

can't go online since tonight
https://prnt.sc/x8j37f

Played with new general adventures, often had to change the island, after that went no more
since then I can not login

[Angieahd1]

if you want to visit my island, you get error https://prnt.sc/xbdcpj

Log in for me is also impossible, see above. Is somebody working on this problem? Or should I delete my account ?

[BB_Ondgrund]

if you want to visit my island, you get error https://prnt.sc/xbdcpj

Log in for me is also impossible, see above. Is somebody working on this problem? Or should I delete my account ?

As written above, this is already under investigation. If you have any information what you did right before this issue started, it could help the investigation.

[Elita55]

Have been having this problem for a couple of days now. Was logged in to test server checking out Valentine's event when I got kicked off game and had message to refresh. Tried it but would not reload. Since then have tried various browsers, cleared cache etc but still keep getting this message every time I log on https://prnt.sc/xgsjax

Every time I click green tick to refresh the game refreshes up to same point then brings up exactly the same message effectively locking me out of game on test server. Not having this problem on proper server (touch wood!) but would be nice to finish testing new event.

[Alsingen]

BB answer here :

https://forum.tsotesting.com/threads...3954#post53954

[Elita55]

Thanks, I did look for a started thread but obviously missed it!