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Thread: ★ Error [23911]

  1. #1
    diemarie1's Avatar
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    Nov 2012
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    Germany
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    ★ Error [23911]

    I cannot visit the island of guild member Lameas2 and get an error message
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  2. #2

    Join Date
    Jul 2019
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    It means your friend got banned or deactived their account

  3. #3
    Blue Byte Team BB_Ondgrund's Avatar
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    Mar 2020
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    Currently several players are stuck in a locked zone after the last update. This is already under investigation.

  4. #4

    Join Date
    Aug 2020
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    Can not go online since this afternoon.

    https://prnt.sc/x8db7s

  5. #5

    Join Date
    Jun 2020
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    can't go online since tonight
    https://prnt.sc/x8j37f

    Played with new general adventures, often had to change the island, after that went no more
    since then I can not login
    Last edited by leopoldine007; 22.01.21 at 00:35.

  6. #6

    Join Date
    Aug 2020
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    if you want to visit my island, you get error https://prnt.sc/xbdcpj

    Log in for me is also impossible, see above. Is somebody working on this problem? Or should I delete my account ?

  7. #7
    Blue Byte Team BB_Ondgrund's Avatar
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    Quote Originally Posted by Angieahd1 View Post
    if you want to visit my island, you get error https://prnt.sc/xbdcpj

    Log in for me is also impossible, see above. Is somebody working on this problem? Or should I delete my account ?
    As written above, this is already under investigation. If you have any information what you did right before this issue started, it could help the investigation.

  8. #8

    Join Date
    Nov 2020
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    7
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    No longer able to log in to test server

    Have been having this problem for a couple of days now. Was logged in to test server checking out Valentine's event when I got kicked off game and had message to refresh. Tried it but would not reload. Since then have tried various browsers, cleared cache etc but still keep getting this message every time I log on https://prnt.sc/xgsjax

    Every time I click green tick to refresh the game refreshes up to same point then brings up exactly the same message effectively locking me out of game on test server. Not having this problem on proper server (touch wood!) but would be nice to finish testing new event.

  9. #9

    Join Date
    Feb 2020
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  10. #10

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    Nov 2020
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    Thanks, I did look for a started thread but obviously missed it!

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